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Terms & Conditions


This website for online booking is owned and managed by One Network Hotel Management Sdn. Bhd. (Company No: 183413-D) (“ONH”) and Berjaya Air (“Carrier”) as the airline operator. For the purpose of these Condition of use “We”, “Our” and “Us”, refers to One Network Hotel Management. Please review the Terms & Condition carefully before using the website. By using this website, indicates you agree to be bound by these Conditions of Use of One Network Hotel Management Sdn Bhd and the Carrier’s Conditions of Carriage.

Notice: Carriage and other services provided by the carrier are subject to General Condition of Carriage which are hereby incorporated by reference.

General Condition of Carriage


1.Customer Confirmation Voucher/ Receipt: Please note that you are required to keep a printed copy of this "Confirmation Voucher" with you throughout the journey as it is required for entry into the airport, check-in, refunds or exchanges.

2.To enter the airport and for check-in, you must present this confirmation voucher receipt along with Official Government issued photo identification such as passport or identity card.

3.This Confirmation Voucher will have to be presented along with valid photo Identification at the time of refund or exchanges.

4.This Confirmation Voucher does not constitute a document for carriage and in the event of any difference between it and the record of booking in the ONH reservation system, the latter shall prevail.

5.Fare(s) subject to cancellation charges, if any. Please contact ONH Reservation for details. By booking this airfare, you agree and accept all terms and conditions, cancellation and voucher exchanges rules of this airfare.

Changes, No Shows, Cancellation & Refund Policy

1.Once booking confirmation voucher has been issued, you are not allowed to substitute or change the passenger named in the confirmed booking with another passenger’s name. He or she is not allowed to cancel or change their travel dates and request for refund unless charter was cancelled by ONH.

2.Name change/correction policy: Changing names on your booking to another person is not allowed once your booking has been confirmed. As such, please check that all your details are correct before booking your flight.

ONH will allow name corrections for the following cases:

• Correcting a spelling mistake.• Adding or removing an English name for Chinese guests.(as reflected in the passport/ID).• Swapping given name and family name/surname. (as reflected in the passport/ID).

3.Request of Refund: All flight voucher will only be refundable to the same account as payment made, if request was made in writing within six (6) months of the travel.

a)Request for refund must be reported by voucher sponsor/holder only. b)All refund upon approval will be processed (settled) to the original mode of payment/sponsor only.c)For refund requests due to duplicate bookings, please provide the booking details with proof of double payments for ONH verification.d)For medical/ death reasons kindly provide us with the official doctor's note from a registered clinic/ hospital which states that the passenger is unfit to travel from which date to which date. The refund appeal is subject to approval depending on the documents submitted. Incomplete documents will be rejected.e)If booking was made through a travel agent / third-party provider, Passenger will need to request for refund from the issuing travel agent / third-party provider.

4.Cancellation of flight bookings: Passenger(s) are allowed to make cancellation of flight booking with cancellation fees as followed:

Refund/Change PolicyRegularPromo
30 Days before departure Permitted MYR150 per pax per booking. Permitted MYR100 per pax per booking. Not Permitted Not Permitted
15 Days before departure Not permitted Permitted MYR100 per pax per booking. Not Permitted Not Permitted
After Departure (Partially Utilized) Not permitted Not permitted Not permitted Not permitted
No Show Not permitted Not permitted Not permitted Not permitted

5.Please note that this process may take up to 45 working days from the day of refund submission and will be credited to the original mode of payment for the booking. In the event there is more than 1 guest in the confirmed booking, the refund will be made to the person who made the purchase. No refunds will be made to third parties.

6.Schedule change: ONH reserves the right to cancel or change the planned departure, route, aircraft or stopping places of any flight for which fares have been paid, at any time and from time to time, for any reason, without notice to any Passengers affected thereby and, in connection therewith, the Carrier shall not be liable to any Passenger in respect of such cancellation or change, whether or not resulting from an Event of Force Majeure; which includes but not limited to bad weather and Acts of God; provided that, the Charterer may and reserves the right, at its sole discretion, to provide any Passengers affected by such cancellation or change with:

a)Refund to such Passenger, an amount which shall not be greater than the fare paid by that Passenger in respect of that flight.b)Re-arrange alternative transportation by the Carrier’s own services.

Check in Time

1.Certain formalities are required to be completed by the passengers at the airport before or after being accepted for the flight. To complete these formalities and the check-in process, passengers are required to arrive at the airport sufficiently before the departure time of the flight.

2.Check-in will commence 90 mins before departure and check in counter will close 30mins before departure. Final boarding call will be at 10 minutes before standard time of departure (J8).

3.Passengers who do not report at the dedicated passenger holding area at the requested boarding time, will not be boarded on the said flight and will be considered no-show passengers. No-Show Passengers: confirmed passengers who do not present themselves for their booked flight are termed as 'No – Shows’.

 4.Passengers who arrange own connections with other airlines are advised to leave sufficient time for connections or terminal transfer or baggage re-claim and re-check-in. 

5.If for some reason you are unable to undertake travel on flight for which you have a confirmed booking, please contact ONH Reservation as early as possible to avoid penalty.

6.Infant Travel: An infant age between 9 days to 24 months old is permitted to travel with the carrier. An infant is to be accompanied by an adult and not occupying a seat. We may in our absolute discretion decide to carry such infants on our flights when such carriage is expressly sanctioned in writing by a medical practitioner from hospital only and when the parent of the infant signs a Limited Liability Statement. It is a mandatory requirement for parent(s) of Infant passenger to complete and sign off the Form Of Indemnity (FOI) provided for by the Carrier.

Baggage Regulations

1.Passengers are allowed to bring up to 7KG with the dimension of L 56cm x W 23cm x H 36cm of cabin baggage on board the Carrier’s flight. Stroller bags with the above specified dimensions will be allowed. Passengers are restricted from carrying more than the allowed 7kg of cabin baggage. Any oversized baggage will be loaded as cargo and excess baggage charges will be imposed.

2.Cabin baggage is accepted in the cabin subject to availability of space in the overhead bin. Restricted storage space is also available under the front seat. In the event no space being available in the aircraft to stow cabin baggage, it will be necessary to remove and load it in the baggage compartment as per safety regulations. 

3.You may transport free of charge Checked Baggage up to a maximum weight of 15kg subject to the conditions and limitations contained herein.

4.You may not transport Baggage in excess of the specified baggage allowance. If, in our absolute discretion, Baggage in excess of the baggage allowance is accepted for carriage, you shall pay a charge of PHP 15 per kg for the carriage of that excess Baggage on first come first serve basis. We strongly encourage you to store your excess baggage at the Carrier dedicated storage area.

5.Safety Regulations:  According to safety regulations, passengers are advised:

a)Not to accept any packets from unknown passengers;b)Not to leave baggage unattended at any time, especially within airport area. Unattended baggage may be removed by airport security staff as an object of suspicion;c)To declare before checking-in, if carrying any arms or explosive substances. Concealment is an offence under the Aircraft Act and Rules.

6. Prohibited Articles:  Also carriage of dry cell batteries, knives, scissors, sharp instruments, tools, fire arms, ammunition, and their toy replicas are prohibited in the passenger cabin.

7.Valuable Articles:  Currency, precious metals, jewellery, securities, personal identification documents and other items of value are best carried with the passengers in the cabin. The Carrier assumes no liability for any valuable articles carried.

8.Dangerous Articles in Baggage:   For safety reasons, dangerous articles such as those listed below, must not be carried in passenger's baggage.

a)Briefcases and attaché cases with installed alarm devices.b)Compressed gases - (Deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, and liquid nitrogen, aqualung cylinders and compressed gas cylinders.c)Corrosives - such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.d)Explosives - ammunitions, fireworks and flares. Ammunition including blank cartridges, hand guns, fireworks, and pistol cabs.e)Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters that need inverting before ignition.f)Radioactive materialg)Oxidizing materials such as bleaching powder and peroxides.h)Poisons and infectious substances such as insecticides, weed-killers and live virus materials.i)Other dangerous articles such as magnetized materials, offensive or irritating materials.j)Etiologic agents (bacteria, viruses etc).k)Apparatus containing mercury must not be carried in baggage.

9.Electronic Smoking Device (E-Cigarettes / Vape): 

a)Passengers are prohibited from carrying battery-powered portable electronic smoking devices including electronic cigarettes inside their checked-in baggage. However these devices can be carried inside their cabin baggage.  b)For all electronic smoking device with built-in battery, ensure it is switched off and kept in your cabin baggage.c)If you are in possession of any electronic smoking device, the batteries must be removed and to be put in proper storage.d)Passengers are prohibited from re-charging the battery-powered portable electronic smoking devices in aircraft cabinse)Electronic cigarette (e-cigarette) is strictly prohibited for checked-in luggage.

10.Personal Transportation Devices/ Litium Baterries (Rechargeable Battery Pack):  

a)Passengers are prohibited from carrying personal transportation devices such as hover boards, mini wheels, electric scooters, electric Segways, electric bicycles, which are categorized as Dangerous Goods.   b)Rechargeable battery packs and electronic devices such as laptops and digital camera for personal use or related to medical electronic devices with lithium batteries less than 100 Watt-hour rating or lithium content of less than 2g re allowed on carry-on baggage however the carrier assume no liability for such items if were to allowed as checked baggage under limited release. c)Spare lithium batteries must be placed in separate plastic bag or protective pouch or its terminal insulated by taping over the exposed terminal.   

Liability of Carrier for Refusing Carriage of a Passenger

1.Carriage of Pregnant Women
Expectant mothers are not regarded as disable passengers but with their condition and restricted movement, they need special attention especially during emergency.

Pregnancy up to 28 weeks (inclusive): passenger is required to sign a Release and Indemnity Form to be allowed carriage. Pregnancy up to 28 weeks to 35 weeks or 32 weeks – Multiple Pregnancy (inclusive): passenger shall produce a doctor’s signed letter confirming that she is fit to travel and the date of certificate issued shall not be more than seven (7) days from the scheduled flight departure date. The passenger will be required to sign a Release and Indemnity Form. above 35 weeks or 32 weeks (Multiple Pregnancy) will be refused carriage.

2.Passenger(s) with Medical Conditions:

Illness/Health Condition: The Carrier is unable to accept a passenger who has an illness or a health condition which requires extra care in administering medication or the use of special apparatus or equipment.Self-administration of Medication: The Carrier is only able to provide carriage to passengers suffering from a medical condition who are able to self-administer medication when needed.Medical Clearance: There may be certain types of medical conditions which require medical clearance (from hospital) to travel. Such clearance must be obtained from a qualified medical practitioner from the hospital indicating fitness to fly on the relevant dates.Letter from Doctor: We may require you to send us a letter from your doctor to explain your medical condition and fitness to travel.


1.Interline Terms & Conditions will follow the operating carrier procedure.

Government Taxes & Charges

Any government taxes, charges or insurance surcharge imposed on air travel by the Government, relevant authority or the airport operator in respect of your use of any of our services or facilities will be in addition to our fares, administration fees and charges and shall be borne by you, unless otherwise specifically stated by us. Such government taxes, charges and insurance surcharge imposed on air travel may change from time to time and can be imposed even after the date that your booking has been confirmed. You shall nevertheless bear such government taxes, charges or insurance surcharge as and when they fall due prior to departure.